KSeF READY 
No more
manual spreadsheets in billing
Our clients:
System efficiency in numbers
Smart debt collection scenarios
SARA allows you to create flexible, multi-stage debt collection scenarios. The system automatically guides the case through successive stages – from amicable reminders to legal action. You can define different strategies for different groups of debtors, using automatic contact via SMS, email, or phone. This approach increases debt collection while minimizing the need for employee intervention.
Benefits for your business
Increase your collection rate by automating debt collection.
Ensure full compliance with KSeF and automate your invoicing process.
Maintain good customer relations with soft debt collection processes.
SARA Altar – Automation of debt collection and settlements with KSeF
The SARA system is a modern platform for billing mass service customers and intelligent debt collection. It is a solution that automates financial processes and is fully ready for integration with the National e-Invoice System (KSeF). SARA streamlines invoicing and simultaneously manages the debt recovery process through automated, multi-channel soft debt collection scenarios, increasing debt collection rates.
Automate contact with debtors and reduce your team’s workload.
Send automatic payment reminders via SMS and email.
Gain full control over processes and reduce handling time.
Increase the effectiveness and collectability of receivables in your company.
Ensure full integration with the KSeF system and your ERP.
Distribute invoices and reminders according to your own templates.
Product and promotion catalog
In the mass services industry, speed and flexibility of the offer are the keys to success. SARA offers an advanced catalog that allows you to dynamically create and manage products and combine them into packages. Most importantly, it allows you to define complex promotions, taking into account factors such as customer location and local competition. This gives your company a powerful tool to respond quickly to market changes and create personalized offers.
Automation of debt collection
Debt collection does not have to be a costly and time-consuming process. The Debt Collection module in SARA allows you to create automated, multi-stage scenarios that take the case from soft reminders to legal action. Depending on the group of debtors and the stage, the system itself sends reminders via SMS, e-mail, or requests a phone call. This significantly increases your debt collection rate while minimizing employee involvement and maintaining positive customer relations.
Offer management and billing
In the mass services industry, flexibility of offerings is key. SARA enables you to create products, combine them into packages, and define complex promotions, even taking into account the customer’s location. The system then fully automates the billing process – from collecting and evaluating service usage data to generating invoices and corrections on a regular basis. It is a tool that allows you to quickly adapt to the market and provides full control over the billing process, eliminating the risk of errors.
Integration with KSeF and ERP
SARA is fully prepared for the future of Polish accounting, ensuring full integration with the National e-Invoice System (KSeF). The system automates the process of sending and receiving structured invoices, guaranteeing compliance with new regulations. Equally important, SARA integrates seamlessly with your company’s existing financial and accounting systems (ERP). This creates a cohesive ecosystem where data flows automatically, eliminating the need for manual data entry, saving time, and minimizing the risk of costly mistakes.
Single view of the customer
Scattered information about customers and contracts is a surefire recipe for service errors. The Customers module in the SARA system creates a central repository for all data—from contact information and chronological interaction history (phone, email, SMS) to marketing consent and RODO management. You also have access to the complete history of contracts, annexes, and assignments in one place. This 360-degree view of the customer provides your employees with full context, allowing them to provide the highest level of service.
Customer equipment management
For service operators who provide equipment to customers (e.g., decoders, modems), keeping records of this equipment is crucial. The Passporting module in SARA allows you to manage infrastructure and devices. The system tracks every item of property transferred to the customer, distinguishing between sold and loaned equipment, and stores its technical parameters. This simplifies the processes of installation, servicing, and returning devices at the end of the contract. You gain full control over your assets, which minimizes losses and optimizes the work of technical teams.
About the system
An implementation model tailored to your needs
Implementation process
FAQs
For which companies and industries is the SARA system the best solution?
SARA is a specialized platform designed for companies providing mass services that need to efficiently manage settlements and receivables for thousands or even millions of customers. The system is ideal for industries such as telecommunications, cable TV operators, Internet providers, media and public utility companies, and digital content providers. A key value for these sectors is SARA’s ability to handle complex, cyclical billing models, flexible product and promotion management, and automated, mass debt collection—all within a single, cohesive platform.
What does it mean in practice that SARA is “KSeF READY” and how will it help my company?
The “KSeF READY” label guarantees that the SARA system is fully and natively integrated with the National e-Invoice System. In practice, this means that your company can fully automate the process of sending and receiving structured invoices, ensuring full compliance with the new Polish legal regulations. SARA manages the entire communication process with KSeF, eliminating the need for manual data entry on government platforms and minimizing the risk of errors. For your company, this means, above all, legal security, significant time savings in the finance department, and the certainty that the invoicing process will run smoothly and without disruption after the KSeF obligation comes into force.
Our company has very complex and frequently changing promotions. Can SARA handle this?
Yes, flexibility in offer management is one of the key features of SARA. The system has been designed for dynamic markets where the offer must be constantly adapted to customer needs. The Product Catalog and Promotions module allows you to freely create new services, combine them into packages, and define even very complex promotions. What’s more, promotions can be influenced by many factors, such as customer location or local competition. This gives your company a powerful tool to respond quickly to market changes, create personalized, competitive offers, and effectively manage the entire product lifecycle.
What specific debt collection tools does SARA offer, and what is “soft debt collection”?
SARA offers a complete set of tools for managing the entire debt recovery process, from the amicable stage to court and bailiff proceedings. A key element is support for “soft debt collection,” an approach that aims to recover debt effectively while maintaining good customer relations. SARA automates this process through multi-channel scenarios that can include sending SMS reminders, emails, or placing voice calls. The system allows for the segmentation of debtors and the application of different strategies for different groups, and also offers negotiation tools such as debt installment plans or payment promises.
Does SARA replace our current ERP and CRM systems, or does it work with them?
SARA is designed to work closely with existing ERP and CRM systems in a company, rather than replace them. SARA acts as a specialized Business Support System (BSS) that performs tasks that universal ERP systems often cannot handle, such as mass, complex invoicing or automated debt collection. As one of our customers put it, “SARA did what our ERP couldn’t do – it cleared the backlog.” Thanks to its extensive integration capabilities, SARA seamlessly exchanges data with your ERP system (e.g., by sending documents to accounting) and CRM (by updating payment and customer status data), creating a consistent and efficient IT ecosystem.
Why is it worth working with us?
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SARA – a platform for billing and debt collection for mass services
SARA is a specialized BSS (Business Support System) platform designed to meet the unique challenges of mass service operators, such as telecommunications companies, media providers, and digital content providers.
Our solution comprehensively automates two key and inextricably linked areas: customer billing and intelligent debt collection. At the heart of the system is a flexible product and promotion catalog that allows you to dynamically create offers, combine services into packages, and define complex promotions, even depending on the customer’s location. The advanced financial module fully automates recurring invoicing, and most importantly, SARA is fully integrated with the National e-Invoice System (KSeF), ensuring compliance with new legal regulations. The second pillar of the platform is an advanced debt collection module that allows you to create multi-stage, automated debt recovery scenarios. The system independently carries out the soft debt collection process by sending reminders via text message, email, or telephone, tailoring the strategy to defined groups of debtors.
The platform also provides a complete view of the customer, managing their data, contact history, and consents (GDPR). SARA is designed to work closely with existing ERP and CRM systems, providing specialized features that are often lacking in universal software.