45% faster customer service
without compromise
Our clients:
System efficiency in statistics
AI contact center intelligent routing
Our AI Contact Center is an advanced routing system that ensures that every request is directed to the best agent. We analyze customer data, contact channel, and call purpose to automatically route interactions based on skills defined in the system, such as language proficiency or product specialization. The result is fewer transfers, faster issue resolution (FCR increase of up to 40%), and increased customer satisfaction.
Benefits for your company
Reduction of voicemail detection to <1.5 seconds
Up to 18 hours per day recovered with 100 consultants
Reduction of errors and increased regulatory compliance
AI Contact Center – a modern customer service platform
Our AI Contact Center (AICC) solution is the heart of modern business communication. It integrates all contact channels—phone, email, chat, and SMS—into one transparent system, giving your team full context and conversation history. With features such as intelligent routing and automation, AICC increases customer satisfaction by up to 30%, providing them with consistent and fast service. The system is available in flexible deployment models – in the cloud (SaaS) or locally (on-premises).
One agent panel with the complete customer contact history.
Consistent customer service across all communication channels.
Automation of simple queries thanks to voicebots and chatbots.
Increase in customer satisfaction (CSAT/NPS) by up to 30%.
Full integration with your CRM system and other tools.
Effective outbound campaigns thanks to an intelligent dialer.
Automation of outgoing campaigns with an intelligent dialer
Manually dialing numbers in sales campaigns is a waste of time. Our AICC is equipped with an intelligent dialer that automates this process. The system calls customers from the database itself and connects only active calls to the consultant, filtering out voicemails and busy numbers. Thanks to various operating modes (e.g., Progressive), the agent is maximally loaded with calls, not waiting. Our customers achieve up to a threefold increase in the number of leads handled by the same team, which radically accelerates the achievement of business goals.
Faster customer service
No more switching between windows and asking customers to repeat information. Our platform integrates all contact channels – phone, email, chat, SMS, and even Messenger – into a single, intuitive agent panel. This gives consultants instant access to the full history of every interaction, regardless of how the customer previously contacted them. This allows for faster, more contextual resolution of issues, which translates into an increase in the FCR (first contact resolution) rate by up to 40% and a significant improvement in customer satisfaction.
Automating simple tasks
Your best consultants shouldn’t waste time answering the same simple questions over and over again. AI Contact Center automates repetitive queries with intelligent VoiceBOTs and ChatBOTs that can operate 24/7. This allows your skilled employees to focus on complex issues that require their knowledge and empathy. This not only optimizes costs and reduces connection wait times, but also increases team satisfaction, allowing them to take on more ambitious and challenging tasks.
Increased campaign performance
In outbound campaigns, every second counts. Our advanced automatic voicemail detection (AVMD) module eliminates one of the biggest problems in telemarketing. In less than 1.5 seconds, the system identifies a voicemail recording and immediately terminates the call before it reaches the consultant. With a team of 100 consultants, this translates into recovering up to 18 hours of work per day, which directly contributes to higher conversion rates and a better company image.
Full compliance and quality
Ensuring compliance with regulations (e.g., GDPR, KNF) and internal procedures is crucial, especially in the financial and insurance industries. AI Contact Center offers a module for recording consultants’ work screens, fully synchronized with call recordings. This provides a complete and indisputable picture of the entire interaction with the customer – what was said and what was shown in the system. It is an invaluable tool for evidence purposes, verifying compliance with procedures, and conducting effective training that shows employees how to use company applications in practice.
Effective remote support
How can you effectively sell a complex product or help a customer use an application remotely? Our platform extends communication with video calls and screen sharing. This allows consultants to not only talk, but also show – present the product, fill out an online application together with the customer, or visually diagnose a technical problem. It is a tool that revolutionizes remote sales and technical support, significantly increasing their effectiveness and building a stronger relationship with customers, who feel truly cared for.
Customer reviews
Implementation tailored to your needs
Implementation process
FAQs
Can AI Contact Center be integrated with our CRM system and other tools we already use?
Yes, integration is one of the key features of our platform. We understand that AI Contact Center operates within a broader IT ecosystem, which is why we provide the ability to deeply integrate with existing company systems, such as CRM, ERP, and domain-specific systems. Thanks to API and our experience as an integrator, we can connect AICC with your tools, ensuring a smooth flow of data. This gives consultants access to the full context and history of the customer in a single panel, without having to switch between applications, which significantly reduces service time and improves service quality.
What are the available AICC implementation models, and is the system scalable for a growing company?
AI Contact Center has been designed with flexibility and scalability in mind to grow with your business. We offer two main deployment models: SaaS (cloud-based), which ensures a quick start and minimal load on your infrastructure, and on-premises, i.e., installation on local servers, giving you full control over the environment. Importantly, in both cases we provide the same full functionality and identical level of implementation support, training, and post-implementation care. The system is fully scalable, which means that it works just as efficiently in teams of a few people as it does in large contact centers serving hundreds of consultants.
How do voicebots and chatbots at AICC automate customer service, and how does this affect the work of consultants?
Voicebots and chatbots are intelligent tools that automate the handling of simple and repetitive queries, operating 24 hours a day. They can independently answer the most common questions, provide status updates, accept simple requests, and conduct surveys. Their main purpose is to relieve your qualified consultants of monotonous tasks. This allows employees to focus their energy and expertise on solving complex problems that require empathy and a personalized approach. This has a positive impact on their satisfaction and motivation, while allowing the company to optimize costs and provide customers with immediate responses to simple issues.
Our company runs a lot of outbound campaigns. How does AICC support telemarketing and sales?
AI Contact Center is a powerful tool for automating outbound campaigns. Its key feature is an intelligent dialer that eliminates manual dialing and maximizes consultants’ effective working time. The system offers various dialing modes (e.g., Progressive), automatically connecting agents only with real people. In addition, our advanced voicemail detection module (AVMD) identifies and interrupts calls to answering machines in less than 1.5 seconds, which, with a team of 100 people, can save up to 18 hours of work per day. The results are measurable – our customers report up to a threefold increase in the number of leads handled without increasing their team size.
What data and reports does AICC provide, and how do they help with team management?
The AICC platform provides advanced real-time monitoring and reporting tools that give managers full insight into contact center operations. Transparent dashboards allow you to track key performance indicators (KPIs) such as the number of calls waiting, average handling time (AHT), service level, and the workload of individual consultants. This allows managers to respond immediately to dynamic changes, e.g., by transferring agents between queues during periods of increased traffic. The system also offers a rich set of historical reports that allow you to analyze trends, evaluate campaign effectiveness, and make strategic decisions based on hard data rather than intuition.
Why is it worth working with us?
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Reliable AI Contact Center Platform
Is your team wasting valuable time switching between multiple customer service tools? In a world where every second counts, fragmented communication is a surefire recipe for customer frustration and employee burnout. Altar’s AI Contact Center is the answer to these challenges. AICC is a fully integrated, proprietary solution from Altar.
Our platform combines all contact channels – phone, email, chat, SMS, and social media – into one user-friendly panel. This gives consultants a complete view of the customer’s history, allowing them to resolve issues much faster and improve service quality. Automation is key. Our advanced dialer with various operating modes (e.g., Progressive) and an answering machine detection module (AVMD) can save up to 18 hours of work per day for a team of 100 agents, which translates into a threefold increase in the number of leads handled by our customers. At the same time, voicebots and chatbots take over repetitive tasks, available to customers 24/7. We believe that technology should support people, which is why AICC equips agents with scripts and managers with real-time monitoring and screen recording tools, which facilitates training and ensures RODO compliance.
As a Polish manufacturer with over 30 years of experience, we offer flexibility of implementation (SaaS or on-premises) and partnership support at every stage – from workshops to ongoing system development.