AI in the Service 
of Your Business.
Automate and Grow.
Our clients:
Why Work With Us?
Our Products
-
Manage all your customer communication in one platform
Manage all communication with customers and carriers in one place. AI Contact Center is a platform that unifies telephony, email, messengers, and transport requests into one cohesive system. It automates communication with customers and drivers — from order confirmations to delivery status updates. Thanks to its intelligent dialer and advanced call analytics, your service office can work faster, reduce response times, and minimize communication errors. -
Automate your case and document workflows.
Streamline case and document handling in your transport company. AI Case Management automates information flow and organizes requests from multiple channels — from emails and hotlines to B2B platforms. Each case is assigned a priority, deadline, and responsible person, allowing you to manage complaints, orders, and documents efficiently. As a result, you can eliminate delays and gain full control over your logistics processes. -
Advantages of Using Altar Systems:
- Greater efficiency and time savings. We automate repetitive processes so your team can focus on more important tasks, significantly improving work productivity.
- Full flexibility and integration. As a software developer, we tailor each system to your unique needs. We ensure smooth integration with your existing tools, such as CRM or ERP systems.
- Optimization and cost reduction. Our technologies enable better use of resources and task automation, which directly translates into real savings for your company.
-
Assess service quality faster, more accurately, and automatically.
Monitor service quality in your transport and logistics departments — fully automatically. AI Quality Management analyzes 100% of conversations with customers, drivers, and logistics partners, assessing their compliance with company procedures and standards. The system operates 24/7, detecting recurring issues and identifying areas for improvement faster than traditional audits. As a result, you improve service quality, reduce complaints, and gain reliable data for training your operational teams. -
Automated debt collection and invoicing integrated with KSeF.
Automate settlements and recover receivables without delays. SARA supports transport and logistics companies in managing payments and debt collection. The system automatically issues and verifies invoices (fully integrated with KSeF), monitors payment deadlines, and reminds contractors about outstanding balances. As a result, you eliminate errors, shorten the billing cycle, and improve cash flow — without adding extra workload to your accounting department. -
Get an Intelligent Medical Assistant and grow your practice.
Gain an intelligent assistant for doctors. This is our answer to the challenges of modern healthcare. The system streamlines patient service during registration and saves doctors’ time by automating documentation creation. As a result, it increases the overall efficiency of the entire medical facility.
Contact Center Systems and Business Process Automation
At Altar, we specialize in developing AI-driven IT systems that automate business processes. Our AI Contact Center platform is a multichannel tool that, with features like an intelligent dialer, enhances both efficiency and service quality. It is complemented by AI Case Management systems for ticket handling and AI Quality Management, which automates the transcription and evaluation of 100% of calls. We also provide industry-specific solutions, such as SARA for debt collection automation and Parrot AI for the medical sector.
The goal of our solutions is to optimize costs and enhance the Customer Experience within your company.
We care for your business by caring for the people behind it
Benefits for Different Industries
-
Automation and Savings in the Insurance Industry.
We work with market leaders, simplifying tool ecosystems and scaling operations. A global insurance company replaced three Contact Center systems with a single AICC from Altar, streamlining processes and reducing complexity. Thanks to our solutions, insurance companies have gained greater stability, SLA control, and cost predictability.- 40%more issues resolved on the first contact
- 20-45%higher AHT thanks to automation, integrations, and consultant support
- 95%cases handled in accordance with the SLA
-
Security and stable growth of customer service.
We support banks in building efficient, compliant, and scalable Contact Centers. One of our major financial clients tripled their call connection rate within three months compared to their previous system. We understand the industry’s priorities — service quality, regulatory compliance (including KNF standards), omnichannel communication, and automation. Our implementations combine operational effectiveness with full control and auditability.- 3xbetter call connection rate within 3 months after migrating to AICC.
- FCR +up to 40% thanks to better routing and context.
- Do 45%AHT and higher team throughput without increasing headcount.
-
The road to automation and savings in the TSL industry.
We work with logistics companies ranked among the top ten in revenue by “Gazeta Prawna.” We understand the realities of high volumes, seasonality, and multiple communication channels. We address common TSL challenges: lack of team control, customer dissatisfaction with service, and chaos between email, phone, and chat. We provide tools that organize communication, automate repetitive tasks, and speed up response times.- +40%an increase in email traffic for a TSL client without expanding the team.
- +30%more cases handled per employee per day thanks to better allocation and automation.
- 20–30%shorter average time to fully resolve critical cases.
-
Our solutions for the healthcare industry.
We support medical facilities in their daily patient service and in achieving development goals. Our technologies enable the reception to operate efficiently 24/7, while patients can easily cancel, reschedule, or book appointments. Doctors begin visits with full patient context, and staff work more efficiently. The result is happier patients and better treatment outcomes.- 50%shortening the average first response time to key patients.
- 24/7availability of the medical facility’s reception.
- 10 ppincrease in patient satisfaction (CSAT) thanks to faster service.
Implementation process
One contact, many industries
We act as a prime contractor, offering a single point of contact for the delivery of complex IT projects. By collaborating with specialized technology partners, we combine expertise from multiple fields to deliver complete, end-to-end solutions. From data center infrastructure and telecom connectivity, through CRM systems and voicebots, all the way to dedicated hardware — we handle every aspect to provide a seamless, fully tailored service for your business needs.
Altar – Your partner for digital transformation and business automation
Altar is a Polish technology company that supports businesses in their digital transformation. We develop proprietary IT systems powered by artificial intelligence that automate processes and enhance the Customer Experience. As a flexible partner and integrator, we deliver scalable solutions fully tailored to each organization’s unique needs — acting as a single, trusted point of contact in complex projects.
Our flagship product is the multichannel AI Contact Center (AICC) platform, which centralizes customer communication (phone, email, chat).
Features such as the intelligent dialer automate outbound campaigns, increasing sales and service efficiency — as confirmed by our implementations in the financial and renewable energy sectors. Complementing this is AI Case Management (AICM), a back-office process management system that streamlines case (ticket) handling and ensures a smooth flow of information within the company.
AI Quality Management (AIQM) brings a revolution in quality control — a tool for automatic analysis of 100% of customer interactions, while the market standard is the verification of less than 1% of calls.
The system transcribes conversations, analyzes sentiment, and checks compliance with scripts, providing objective evaluations and supporting managers in improving their teams’ skills.
We also offer specialized systems, such as SARA — for managing settlements and soft debt collection processes (integrated with KSeF) — and the innovative Parrot AI, an intelligent assistant for doctors in the medical sector. Our systems successfully support leaders in industries such as finance, logistics (TSL), renewable energy, and e-commerce, ensuring greater efficiency and cost optimization.
FAQs
Does implementing Altar systems require replacing our entire existing infrastructure?
No, our implementations do not require replacement of the entire existing infrastructure. One of our key competencies is flexibility and the ability to integrate with domain systems that are already in place at the customer’s site. We have extensive experience in integrating with a variety of tools, such as CRM and ERP systems, banking applications, and e-commerce platforms. We have an open and well-documented API, which greatly facilitates this process. In one of our implementations for the financial industry, we carried out a deep, multi-level integration with the client’s proprietary CRM system, which allowed for smooth operation in a single, consistent tool. We place great emphasis on ensuring the continuity of business processes throughout the entire implementation period, which is one of our strongest points.
Do your AI solutions, like AI Quality Management, replace employees such as quality managers?
No, implementing our systems does not require replacing your existing infrastructure.
One of our core strengths is flexibility and the ability to integrate seamlessly with domain-specific systems already in use. We have extensive experience connecting with a wide range of tools, including CRM, ERP, banking applications, and e-commerce platforms.
Our open, well-documented API makes the integration process smooth and efficient. For example, in one of our financial sector projects, we carried out a deep, multi-level integration with the client’s proprietary CRM system, enabling teams to work effortlessly within a single, unified tool.
Throughout every implementation, we place strong emphasis on business continuity, ensuring that operations run smoothly from start to finish — one of our greatest advantages.
How flexible are your systems? Can they be adapted to the specific processes of our industry?
Flexibility and customization are the foundation of our solutions.
As both the owner and developer of our software, we have full control over its evolution, enabling deep personalization. With our in-house team of developers, we can adapt and expand system functionalities to match your unique business needs.
Our tools are fully scalable, meaning they grow together with your business. Every implementation — whether in finance, logistics (TSL), healthcare, or e-commerce — begins with a thorough analysis to ensure our solutions reflect and optimize your specific processes.
This individual approach is one of our key competitive advantages.
What specific benefits and return on investment (ROI) can we expect from implementing the AI Contact Center platform?
The implementation of our platform delivers tangible benefits, as confirmed by the results achieved by our clients. For example, in a financial services company, the automation of telemarketing processes with our system enabled a threefold increase in the number of leads handled in the same time, without increasing human resources. In the case of a leader in the renewable energy sector, our solution improved appointment scheduling effectiveness by 25% and increased customer reachability by 33%.
The key benefits include higher team efficiency, optimized service costs, better work organization, and improved customer satisfaction. Access to advanced analytics also enables better business decisions and continuous process improvement.
Does Altar provide only software, or can you also support us in other areas such as telephony or IT team outsourcing?
We act as a prime contractor and product integrator, which means we provide comprehensive services that go far beyond software delivery. We offer our clients a single point of contact for the execution of even the most complex IT and technical projects.
Thanks to strategic collaboration with a network of specialized technology partners, our offering includes, among others: IT team outsourcing, office telephony (VoIP, SIP Trunk), voicebot and chatbot implementation, data center services, as well as the delivery of computer and audio/video equipment.