Experience a practical revolution in contact center quality analysis
AI Quality Management (AIQM) is an AI-powered tool that automates call quality evaluation in Contact Centers. With AIQM, you can analyze 100% of interactions faster, more accurately and more objectively than ever before.
The system delivers cost savings of up to 95%, reducing audit-related costs and the need for manual call reviews.
In a typical COntact Center in Poland, less than 5% of calls are manualy reviewed – limiting the potential for improving service quality and agent performance.
Unmathed evaluation speed
AIQM assesses calls over 150x faster than human auditors, enabling real-time identification of process or compliance issues, and reducing the supervisory workload.
Higher objectivity
AIQM eliminated subjective biases and ensures consistent evaluation criteria, enhancing customer satisfaction and employee development.
Flexibility and personalization
AIQM allows you to tailor evaluation metrics to suit campaigns, sales strategies, customer types, industries and more – bringing precistion to your business processes.
Team performance monitoring
Automated all summaries help supervisors quickly identify problems and improvement areas. Consulltants get feedback and guidance in real time.
Regulatory compliance
By automatically monitoring calls for legal compliance (e.g: GDPR), the system minimizes the risk of legal violations and human error.
95% cost savings
through automation of call analysis
Ability to analyze thousands of interactions without increasing your team size
92% accuracy
eliminating human errors and ensuring consistent results
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